Support Policy

1. Included

• Purchase, license key, and download access issues.
• Guidance to run the documented local setup on supported stacks.
• Clarification of Getting Started and included documentation.
• Reasonable help identifying whether a setup failure is an included-product issue.

2. Not included

• Custom feature development, redesigns, or architecture consulting retainers.
• Hosting, DNS, SSL, CI/CD, or production operations for your deployment.
• Debugging heavily modified forks or unrelated third-party services.
• Guaranteed response times or uptime SLAs unless a separate written agreement says otherwise.

3. Channel and hours

Email support@saasos.app. Typical business hours follow India Standard Time, Monday to Saturday. We aim to respond within two business days but do not guarantee resolution time.

4. Updates

Update downloads are available for 12 months from purchase. Support for initial setup follows the same window unless extended in writing.