Refund Policy

1. Digital goods

SaaSOS Runtime is delivered as downloadable source code and digital materials. Delivery begins immediately after successful payment.

2. Conditional refund window

Within 7 days of purchase, you may request a refund if: (a) you cannot complete the documented local setup using the included Getting Started instructions on a supported environment; (b) you have contacted support with clear reproduction details and given us a reasonable chance to help; and (c) we cannot resolve the blocking setup issue.

Refunds are generally not available for change of mind after substantial use, for issues caused by unsupported environments or third-party services, for customized forks unrelated to stock setup, or after the refund window expires, except where mandatory law requires otherwise.

3. How to request

Email support@saasos.app with your order ID, purchase email, environment details, and error logs. Approved refunds return to the original payment method. After a refund, license and update access are revoked and you must stop using download credentials.

4. Chargebacks

Contact us before filing a chargeback so we can investigate. Unwarranted chargebacks after successful digital delivery may result in license revocation and account suspension.

Mandatory consumer and privacy rights

Nothing in these documents limits any non-waivable right you have under applicable consumer, privacy, or other mandatory law. Where mandatory law conflicts with these terms, that mandatory law controls for the affected right only.